99bbd's Privacy Policy —
Your Information Is Safe With Us

99bbd (referred to as "we", "the platform", or "99bbd") is a trusted online gaming and Sports Betting platform in Bangladesh. We handle all information you provide while using our site with the utmost care.

This Privacy Policy explains what personal information 99bbd collects, how it is used, who it may be shared with, and the technical and organizational measures we have taken to protect it. This policy applies to the 99bbd website, mobile site, and all related digital services.

By using our platform, you are considered to have accepted the terms of this Privacy Policy. If you disagree with any part of this policy, please discontinue use of the platform and contact our support team.

99bbd collects only the information needed to provide you with the best possible service. We divide data into two categories — what you provide directly and what is collected automatically.

99bbd uses your information only for defined purposes. We never use it beyond those purposes. The reasons we use your data are outlined clearly below:

• Account Management: To create, verify, and secure your account.
• Service Delivery: To process bets, gaming, transactions, and reward distributions.
• Identity Verification (KYC): To meet legal obligations in preventing fraud and money laundering.
• Customer Support: To address your questions, complaints, and support needs.
• Promotions & Offers: To send you personalized offers aligned with your preferences (you may opt out at any time).
• Security Monitoring: To detect suspicious activity and keep the platform and its users safe.
• Analytics & Improvement: To improve site performance and enhance the user experience.
• Legal Obligations: To comply with applicable laws, regulations, and directives from regulatory authorities.

The 99bbd website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help enhance your experience and ensure the site functions properly.

We use the following types of cookies:

• Essential Cookies: Essential for login sessions, security tokens, and core platform functionality. These cannot be disabled.
• Analytics Cookies: To understand how many users visited a page and how long they stayed. This helps us improve the site.
• Preference Cookies: To remember your language, theme, and game preferences.
• Marketing Cookies: To show you relevant offers based on your preferences.

You can block or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain site features.

99bbd never sells, rents, or commercially transfers your personal information to third parties. However, limited sharing may occur in the following circumstances:

• Payment Processors: Necessary information is shared with Mobile Banking, Nagad, or your bank to process deposits and withdrawals.
• KYC Partner: Documents are shared with licensed verification agencies for identity verification.
• Technology Service Providers: Operational data may be shared with cloud hosting, cybersecurity, and game provider companies.
• Legal Authorities: We are required to provide information upon court order, government investigation, or regulatory authority request.
• Fraud Prevention: We may cooperate with financial intelligence agencies in investigations related to money laundering or fraud.

99bbd has implemented industry-leading technical and organizational measures to protect your information. Our security framework is outlined below:

• SSL/TLS Encryption: All communication on the website and app is secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): An additional layer of security is applied when logging into your account.
• Firewall & DDoS Protection: Servers are protected by advanced firewalls and cyber attack prevention systems.
• Regular Security Audits: Regular security testing and penetration tests are conducted by third-party specialists.
• Data Backup: All data is regularly stored in encrypted backups.
• Access Logging: Every data access by staff is recorded and reviewed on a regular basis.
• Staff Training: All our staff receive regular training on data protection and privacy practices.

99bbd believes you should have full control over your own data. We provide you with the following rights:

• Right to Access: You may request to view the information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request that your data be deleted under certain circumstances.
• Right to Object to Processing: You may object to your data being used for marketing purposes.
• Right to Data Portability: You may request your information in a structured, portable format.
• Right to Withdraw Consent: You can withdraw your consent to data processing at any time.

To exercise any of these rights, please contact our support team. We aim to respond to your request within 30 business days. Please note that certain legal obligations may prevent the deletion of some data in all circumstances.

99bbd retains your information only for as long as necessary. Retention periods vary depending on the type of data and the purpose it serves:

Once the retention period expires, data is securely deleted or anonymized so that individuals can no longer be identified.

The 99bbd platform integrates certain third-party services, such as payment gateways, game providers, and analytics services. These third parties operate independently and have their own privacy policies.

We recommend reading the privacy policy of any third-party service before using it. 99bbd is not responsible for how third parties handle your data.

99bbd reserves the right to update this Privacy Policy when necessary. If significant changes are made, we will notify you via your registered email or through an on-site notification.

Updated policies take effect from the date of publication. Continued use of the platform after any changes constitutes your acceptance of the revised policy. We recommend reviewing this page regularly.

For any questions, requests, or complaints regarding our Privacy Policy, please contact us. Our dedicated privacy team provides support in Bengali.

To request data deletion, data access, or to raise any privacy-related concern, please email us with the relevant subject line. We aim to respond within 30 business days.